CXJO — Jordan CX Community / مجتمع تجربة العميل في الأردن

About us

Built by practitioners, strengthened by participation.

CXJO brings together customer experience practitioners and people interested in the field across Jordan. We create space for practical learning, honest conversations, and collaboration across industries and experience levels.

Community

Connect with peers across industries and experience levels.

Content

Share practical tools and locally relevant knowledge.

Conversation

Discuss real challenges and learn from each other.

Collaboration

Develop ideas and strengthen CX practice together.

We are building toward a professional CX association that supports learning, research, and collaboration in Jordan.

The team behind CXJO

Danah Ghosheh

Founder & Training Lead

CX Strategy leader with 9+ years across telecom, consulting, and technology.

Razan Athamneh

Communication, PR & Partnerships Lead

CX & Business Excellence professional with 14 years in telecom and consulting.

Noor Al-Khatib

Events & Activation Lead

Senior UX Research & Digital Experience professional with 17+ years across public sector, financial services, and healthcare.

Laith Abu Sa'ad

Communication & PR Lead

CX & Business Excellence professional with 8+ years in banking, specializing in journey design and CX analytics.

Our activities

Learn, connect and exchange ideas.

Our meetups and webinars bring people together to share experiences and discuss the challenges shaping customer experience.

We're preparing our next activity. Join CXJO to stay connected.

Past activities

Meetup

CX Day Jordan

Oct 2025

An in-person gathering to mark International CX Day. Attendees shared how they define customer experience in their own words — a moment that captured the community's voice.

Meetup

CX Circle — First CX Meetup in Amman

14 Jul 2025 · VBC Abdoun

CXJO's first in-person meetup, in collaboration with Maher Samhouri from CXarabia. A safe, honest space for CX professionals to connect, share insights, and grow together.

Webinar

CX Studio: Practical AI in CX

2025

A practical session on building chatbot agents using AI, featuring Dr. Raghad Hemeimat. Moderated by Noor Al-Khatib.

Danah Ghosheh presenting at Princess Sumaya University for Technology

University Session

CX Careers Talk — Princess Sumaya University for Technology

2025

An introduction to CX concepts and career paths for Marketing students, hosted at PSUT by invitation of Dr. Mohammad Y. Abuhashesh. Presented by Danah Ghosheh and Razan Athamneh.

Webinar

From Experience to Role: Turn Your CX Journey Into a Standout Resume

14 Feb 2026

A practical webinar for CX professionals on positioning experience, communicating impact, and preparing for their next role. Hosted by Farah M. Atallah, Talent Acquisition Expert.

Get involved

Be part of CXJO.

Join the community, share your expertise, or explore a partnership. Tell us how you would like to get involved.

Join the community

Connect with CX practitioners and people interested in the field. Membership is free at launch.

Contribute

Speak, write, volunteer, or share your expertise with the community.

Partner with us

Explore collaboration opportunities between your organisation and CXJO.

Join, contribute or partner

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Privacy Notice

Effective: October 2026

CXJO — Jordan CX Community respects your privacy. This notice explains what information we collect, how we use it, and your rights over your data.

Who we are

CXJO is a community initiative based in Jordan. You can reach us at info@cxjoc.com.

What we collect

When you submit the registration or contact form on this website, we collect: your full name, email address, profile type (practitioner, student, or interested in CX), and any additional information you choose to provide such as your organization, LinkedIn profile, or proposed collaboration description. Phone numbers are collected only when voluntarily provided by partnership inquirers.

How we use your information

Your information is used to: register your participation in the CXJO community; send you community updates and event announcements if you have opted in; review contribution proposals and partnership inquiries; and maintain a record of community membership distinct from social media followers. We do not use your information for automated decision-making.

Form processing

Registration is handled through Google Forms. Submitted responses are stored in Google's infrastructure and are subject to Google's Privacy Policy. We access your responses through Google Forms.

Data sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your data is accessible only to the CXJO team for the purposes stated above.

How long we keep your data

We retain your information for as long as you are an active community participant or as needed to fulfil the purpose for which it was submitted. You may request deletion at any time and we will action it within 14 days.

Your rights

You have the right to access the personal data we hold about you, request corrections, request deletion, and withdraw consent for email updates at any time. To exercise any of these rights, contact us at info@cxjoc.com.

Contact

For any privacy-related questions or requests: info@cxjoc.com

Community Guidelines

Effective: October 2026

CXJO is a peer-led community open to CX practitioners, students, and anyone interested in customer experience. These guidelines help us keep it a safe, useful, and honest space for everyone.

Respect and inclusion

Treat all community members with courtesy and respect — regardless of industry, seniority, gender, nationality, or background. We welcome all experience levels, including students and people new to the field.

Honest, constructive conversations

Share your genuine experience and knowledge. Disagree constructively. Personal attacks, dismissive comments, or hostile behaviour are not welcome in any CXJO space.

Confidentiality

What is shared in community sessions and discussions is shared in trust. Do not republish or attribute someone else's contribution publicly without their explicit permission.

Relevant contributions

Keep your contributions focused on customer experience learning, practice, and community benefit. Off-topic content, spam, or irrelevant material will be removed.

No unsolicited promotion

CXJO spaces are not for advertising personal services, products, or opportunities without prior agreement with the team. If you would like to share something relevant to the community, reach out to us first.

Honest representation

Represent yourself, your experience, and your organisation accurately. Do not misrepresent your role, credentials, or affiliation.

Membership clarification

Community membership in CXJO does not constitute professional certification, accreditation, or endorsement by any professional body. It represents participation in a peer community.

Reporting concerns

If you experience or witness behaviour that conflicts with these guidelines, please contact the team at info@cxjoc.com. All reports are handled with discretion.

Advancing customer experience in Jordan, together.